Unless you are involved in some
esoteric profession such as Tomb Raiding, chances
are there are thousands of people that offer the
very same service you do. Why would someone choose
you? And even if they wanted to work with you,
how could they find you among the sea of practitioners
all clamoring for the same business and claiming
to offer good service at a fair price? The answer
is through the marketing magic of branding.
Branding is a marketing term and
it deals with how you position yourself uniquely
in your clients mind. Let's face it, one of the
outcomes of the technological revolution is that
it is getting easier for everybody and his dog
to show up on the world stage, and offer their
wares. Competition is truly global and your ability
to stand out in the growing crowd is directly
related to the success you will experience. A
powerful, unique, memorable brand will help you
establish who you are, what you offer, and why
you are the obvious choice for your customers.
So let's get started.
First, take a moment to imagine
the mind of your potential customer. In a word,
it is noisy. In two words, it is noisy and confused.
In three words, it is noisy, confused and suspicious.
Look into the mirror. We are all consumers. All
our minds are like this. We get hit on by hundreds
of pitches each day, suggesting our life can be
miraculously changed by buying a new deodorant
or toothpaste. So we consumers are a cautious
and doubting lot. And if you want to sell us something,
you need to get to know us, and we need to get
to know you. We are talking about creating relationship
here. We are talking about creating a relationship
based on a consistent, unique and meaningful message.
We are talking about branding.
Here is an exercise that will help
you get a better feel for the process. Ask yourself:
Who are my customers and what
do they want? - Few of my customers want coaching.
Many want practical solutions to specific situations
in their life that will give them immediate value.
Find out what your customer's special needs are.
Who am I? - Describe yourself
and your service in a sentence or two.
What makes me unique? - List
3 ways in which you are different or offer more
value.
Who is my competition? -
Describe them in a few paragraphs.
Identify the important distinctions.
- Take a customer's eye view of the differences
between you and your competition. Try to come
up with a branding statement for your competition.
Claim your position - What are the
key, unique benefits customers can only get from
you that sets you favorably apart from the rest
of the pack. These should be stated clearly and
memorably.
Check it out - Try your branding
on a few of your confidents and some friendly
clients.
O.K., let's say you have done all
this and come up with the guts of a branding proposition
that will set you apart from the pack and claim
a special spot in your customer's mind. You now
need to do two things very well.
First you need to repeat this branding
message in all your communications, advertising,
webs, letterhead, introductions, etc. so that
whenever anybody thinks about you they will also
think about how you are special and unique. (Volvo
does this very well.) You also need to be patient.
It does take some time to benefit from this, as
the average consumer needs to be exposed to a
brand at least 6 times before its qualities can
be fully absorbed. But if you persist you will
succeed.
Secondly, you need to resist the
urge to dilute your brand, and try to be all things
to all people. This is a particularly challenging
task. If you are like most people - including
me - you will resist giving up any of the competitive
turf. But if you don't, you will loose your brand
and end up back with the rest of humanity struggling
for a consistent identity.
If you still have problems thinking
about branding or positioning yourself in a niche,
take heart. There is something called the "Halo"
effect. Simply put, this means that if you are
seen as an expert in one field, you will be generally
perceived as an expert in others. So even though
you may be marketing to a narrower segment of
the market, you will attract customers from other
segments.
Isn't marketing wonderful? Learn
more about all this. Apply it to your business,
and watch the better results come in.
|