After nearly 23 years in the business
of sales and marketing, my experience with sales
has been indeed an education, which has removed
my preconceptions as to how successful sales organizations
work. For so many of us, the sales environment
is an uncomfortable place you have to go to get
revenue in order to survive.
Here is the deal: We are all sales
people! We have been selling since we were young.
We "sold" our parents on new sneakers, McDonald's
hamburgers, or anything else we really wanted.
We continued to sell when we sold our teachers
on why we deserved better grades, our parents
on more money for us to "hang out" during the
summer, and of course, a nicer car to drive to
school. The key is to acknowledge the fact that
we all are and we will always be sales people!
Here are 7 time honored principles
of sales that will help you build sales volume.
It does not matter what line of work you are in
these principles apply to any and all areas of
business industry.
1. People Buy People- If
you have any doubt about this principle, think
of any successful sales person or team. The overriding
factor in any sales process is you and your connection
with your client. The key point to remember is
if your competitors beat you on price or the product
is similar, your chance of winning is enhanced
by your relationship with the client. Make your
client the focus - talk about your client and
their business and not about yourself. Prospects
buy how good you are, who you are, and not at
how good you are at what you do.
2. Learn to Listen-Quick!-
Amazing as it is, most sales people do not close
deals because they talk too much. Successful sales
people learn how to make silence golden. Here
is a key point: Let the client do the talking
and listen to both what your client says and more
importantly, what is not said. Prospects want
you to heed an old English proverb, "Don't talk
unless you can improve the silence."
3. Let Go of Things That Do Not
Work- Everyday ask yourself, "What can I change
about my business that would make me more attractive
to clients?" There is always something we can
do to improve ourselves and our business. When
you build a relationship with a client, you will
make new discoveries each day about your client
and yourself that will help catapult your business
forward. If something isn't working - let it go!
4. Be Brief in Your Sales Presentation-
Ever noticed how much you dislike lengthy presentations?
Remember that when you create your presentation,
put yourself in the customer's position and realize
what you would and would not like to hear. Chances
are your instincts will tell you exactly what
you should say to the customer. Tell people in
the most convincing way possible, in one or two
sentences, why they should purchase from you instead
of your competitors. It is better to say too little
than to say too much!
5. Happy Customers Are Not Good
Enough- Very happy customers always stay and
they stay for a long time. Always ask a client
what it would take for them to be totally happy.
Then make it your mission to meet and exceed their
needs; service, service and more service.
6. Understand Why You Sell-
The real purpose of sales is to build relationships,
to find them, to grow them, and to keep them.
Relationships are like flowers - water them and
they grow. Make sure you understand that some
relationships must be let go of while investing
more effort on clients with the potential to grow.
7. Sales Are About Effort (and
Efficiency!)- You are always going to be measured
by the company you keep. Make the effort to connect
with good quality companies. Most of all connect
with good quality people in those companies and
make your effort efficient. The quality of your
business and its sales revenue will mirror how
smart you work!
|